Company Policies
1. Return Policy
- Time Frame: Returns are accepted within 30 days of the original purchase date.
- Condition: Items must be unused and returned in the same packaging as received.
- Procedure: To initiate a return, contact our customer service team for a Return Merchandise Authorization (RMA) number.
- Restocking Fee: A restocking fee of $250 applies to all returns.
- Deduction: This fee will be deducted from your refund amount.
2. Warranty Policy
- Duration: All products come with a 1-year warranty.
- Coverage: The warranty covers internal product failures for the dialysis components only. All other features of the simulator comes as a bonus.
- Repair Terms: Products under warranty will be repaired. The customer is responsible for all shipping and handling charges associated with the repair process.
3. Privacy Policy
- Information Collection: We collect personal information necessary to process your order and provide customer service.
- Usage: Your information is used solely for transaction processing, improving customer service, and communication purposes.
- Protection: We implement a variety of security measures to maintain the safety of your personal information.
- Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as necessary to fulfill your order or comply with the law.
4. Refund Policy
- Eligibility: Refunds are available for items returned within 30 days in unused condition and in the original packaging.
- Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Issuance: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment.
- Restocking Fee: A restocking fee of $250 applies to all returns.
- Deduction: This fee will be deducted from your refund amount.
5. Exchange Policy
- No Exchanges
6. Cancellation Policy
- Time Frame: Orders can be canceled before they are shipped.
- Process: To cancel an order, contact our customer service team as soon as possible.
- Charges: No cancellation fee will be applied if the order is canceled before shipment. If order is shipped prior to cancellation, customer will be responsible for initiating a return at the customer’s expense and a $250 restocking fee will apply. Restocking fee will be deducted from refund.
8. Shipping Policies
- Free Shipping: Shipping charge may vary depending upon destination zip code.
- Return Shipping and Handling: Customers are responsible for all return shipping and handling charges, which are based on the weight of the package and the destination zip code.
9. Handling Charges
- Responsibility: Customers are responsible for all shipping and handling charges for both warranty repairs and returns.
- Estimation: Charges are based on the weight and dimensions of the package and the ship-to zip code.
For any further questions or to initiate a return, exchange, or warranty repair, please contact our customer service team at customercare@sworld.me
Additional Information
Quality Control Information for Healthcare Simulator
Commitment to Quality
We are dedicated to delivering high-quality healthcare simulators that meet the stringent standards of the healthcare industry. Our quality control processes ensure that each dialysis simulator performs reliably and accurately to support effective medical training and education.
Quality Control Processes
- Design and Development
- Rigorous Testing: Our dialysis simulators undergo extensive testing during the design and development phases to ensure they meet all functional and performance requirements.
- Compliance: We adhere to relevant industry standards and regulations, ensuring our products are safe and effective for use in healthcare training.
- Manufacturing
- Material Selection: Our manufactures are ISO9001 Certified. ISO 9001 certification means that an organization’s quality management system (QMS) has been independently audited and verified to meet the requirements of the ISO 9001 standard. It demonstrates that the organization has implemented a systematic approach to managing and improving the quality of its products, services, and processes to consistently meet customer requirements and enhance customer satisfaction.
- Precision Assembly: Each simulator is assembled with precision to ensure all components function correctly and cohesively.
- Pre-Production Inspection
- Component Verification: All components are inspected for quality and accuracy before production begins.
- Prototype Testing: Prototypes undergo comprehensive testing to identify and rectify any issues before full-scale production.
- In-Process Quality Control
- Continuous Monitoring: Our production lines are continuously monitored to ensure adherence to quality standards.
- Real-Time Adjustments: Any deviations from the quality standards are promptly addressed to prevent defects.
- Final Inspection
- Functional Testing: Each simulator is tested for full functionality, ensuring all features operate as intended.
- Performance Verification: Simulators undergo performance testing to verify their accuracy and reliability in various scenarios.
- Post-Production Quality Assurance
- Random Sampling: Finished products are randomly sampled and tested to ensure consistent quality across all units.
- Documentation: Detailed records of the production and testing processes are maintained for traceability and quality assurance.
- Customer Feedback and Continuous Improvement
- Feedback Collection: We actively seek feedback from customers to identify areas for improvement.
- Quality Improvements: Customer feedback is analyzed, and necessary improvements are integrated into our quality control processes.
Certifications and Standards
- ISO Certification: Our manufacturers are certified to ISO 9001 standards, ensuring consistent quality management.
Contact Information
For more information about our quality control processes or to report any quality-related issues, please contact our Quality Assurance team at customercare@sworld.me.
Our commitment to quality ensures that our healthcare dialysis simulators provide reliable, accurate, and effective training solutions for healthcare professionals.
Forfeiture Policy for Tampering or Misuse
Policy Statement
We are committed to providing high-quality products and ensuring customer satisfaction. However, any tampering with our products or using them in a manner not intended will result in the forfeiture of all warranties, returns, exchanges, and refunds.
1. Definition of Tampering
Tampering includes, but is not limited to:
- Altering, modifying, or repairing the product by anyone other than authorized personnel.
- Removing or defacing serial numbers or product labels.
- Using unauthorized parts or accessories with the product.
2. Definition of Misuse
Misuse includes, but is not limited to:
- Using the product for purposes other than those intended by the manufacturer.
- Operating the product outside of the recommended guidelines or specifications.
- Subjecting the product to physical abuse, neglect, or improper storage conditions.
3. Consequences of Tampering or Misuse
- Warranty Forfeiture: Any tampering or misuse of the product will immediately void the 1-year warranty.
- Return and Refund Forfeiture: Products that have been tampered with or misused are not eligible for return or refund.
- Exchange Forfeiture: Products that have been tampered with or misused are not eligible for exchange.
- Repair Denial: Repairs will not be performed on products that have been tampered with or misused, and any previous repair agreements will be voided.
4. Inspection and Verification
- Assessment: Upon receiving a product return or repair request, our technical team will inspect the product for signs of tampering or misuse.
- Decision: If tampering or misuse is identified, the product will be returned to the customer at their expense, and no warranty, return, refund, or exchange will be granted.
5. Customer Responsibility
- Proper Use: Customers are responsible for using the product according to the manufacturer’s guidelines and specifications.
- Authorized Repairs: Any repairs must be conducted by our authorized service centers to avoid voiding the warranty and forfeiting other rights.
Intellectual Property Notice
Patented Product Information
- Patent Status: Our products are protected under U.S. and international patent laws.
- Patent Numbers: The specific patents covering our products include patent number 11961415. Additional patents may be pending.
Reproduction and Sale Restrictions
- Reproduction Prohibited: No part of our product may be reproduced, duplicated, or copied in any form without the express written permission of the patent holder.
- Sale Restrictions: Unauthorized selling, distributing, or manufacturing of our patented products is strictly prohibited.
Legal Enforcement
- Protection of Rights: We actively enforce our patent rights to protect our intellectual property.
- Legal Action: Unauthorized reproduction, duplication, or sale of our patented products will result in legal action, including but not limited to, injunctions, claims for damages, and other legal remedies.
Contact Information
- Licensing Inquiries: For inquiries regarding licensing our patented products, please contact our business department at business@sworld.me
- Reporting Violations: To report potential violations of our patent rights, please contact us at business@sworld.me.
We appreciate your respect for our intellectual property and your compliance with these restrictions.